Refund policy

Return Policy

At PositiveDose, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied with your order, our return policy is designed to make the process as straightforward as possible.

Return Window
You have 30 days from the date of delivery to return most items for a full refund.

Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products, such as personalized items, cannot be returned unless they are defective or damaged upon arrival.

Return Methods
Returns can be processed through the following methods:

• By mail: Please contact us for return instructions and a prepaid return label.

• In-store: Visit our store location with your receipt or proof of purchase.

Return Shipping Fees

• Standard Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Defective or Incorrect Items: We will cover the return shipping costs.

Refund Processing Time
Refunds will be processed within 7 business days after we receive the returned item.

Exceptions
The following items are non-returnable:

• Personalized products

• Perishable goods

• Health and personal care items

Return Policy URL
For more detailed information, please visit our full return policy page:

https://positivedose.co.uk/policies/refund-policy