Terms of service

Terms of Service

Welcome to Positive Dose! These Terms of Service outline the rules and regulations for using our website and purchasing from our online store. By accessing or using our site, you agree to be bound by these terms.

1. Who We Are

This website is operated by Positive Dose, a UK-based online retailer specialising in vitamins and wellness products. If you have any questions or concerns, you can contact us at:

📧 vitamins@positivedose.co.uk

2. Using Our Website

By using our site, you confirm that:

  • You are at least 18 years old, or using the site under the supervision of a parent or guardian.

  • You will not use our products or website for any illegal or unauthorised purpose.

  • You will provide accurate, complete, and current information when placing an order.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Descriptions

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:

  • We do not guarantee that information is error-free.

  • Product packaging may vary from images shown.

  • All supplements and vitamins should be used as directed and are not intended to diagnose, treat, cure, or prevent any disease. Always consult your GP or a qualified healthcare provider before taking any supplements.

4. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept major payment methods including:

  • Credit and Debit Cards (Visa, Mastercard, etc.)

  • PayPal (if applicable)

Payment must be made in full before orders are dispatched.

5. Order Acceptance and Delivery

When you place an order, you will receive an email confirmation. This does not mean your order has been accepted.

We reserve the right to cancel or limit quantities for any reason, including suspected fraud or stock issues.

We aim to dispatch orders promptly, but delivery times may vary due to circumstances beyond our control (e.g. courier delays, strikes, holidays).

6. Returns and Refunds

Please refer to our Refund Policy for detailed information on how to return an item and when you can expect a refund.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our site or products.

  • Our liability is limited to the purchase price of the product in question.

8. Health Disclaimer

All content on this website is for informational purposes only and is not a substitute for professional medical advice. Do not disregard medical advice or delay seeking it because of something you have read on our site.

Always consult a healthcare professional before starting any new vitamin or supplement regime.

9. Intellectual Property

All content on this website (images, logos, text, etc.) is the property of Positive Dose or our content suppliers. You may not reproduce, distribute, or use our content without prior written permission.

10. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. It is your responsibility to review these terms regularly.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Service, please contact us at:
📧 vitamins@positivedose.co.uk

 

Refund Policy

Thank you for shopping with us! We want you to be completely happy with your purchase. Please read our refund policy below to understand your rights and how we handle returns and refunds.

1. Your Right to Cancel (Cooling-Off Period)

If you change your mind about your purchase, you have the legal right to cancel your order within 14 calendar days from the day you receive the goods.

To cancel, please email us at vitamins@positivedose.co.uk with your order number and reason for return. You then have another 14 days to return the item(s) to us.

2. Items Not Eligible for Return

Due to health and safety regulations, we cannot accept returns on:

  • Any opened or unsealed products.

  • Any product where the seal has been broken.

  • Perishable or time-sensitive items (e.g. short-dated vitamins).

We only accept returns of unopened, sealed, and unused items in their original packaging.

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order. We will offer a replacement or full refund, including any original delivery costs.

Please send us:

  • A clear photo of the damaged or incorrect item.

  • Your order number.

We will provide instructions on how to return the item at no cost to you.

4. How to Return an Item

Please email us at vitamins@positivedose.co.uk before sending anything back.

Returns should be sent to:
Positive Dose
93 High Street 
Harlow
CM17 0DP

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

5. Refunds

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 5–10 working days. We will notify you once your refund has been processed.

6. Contact Us

If you have any questions about your order or our refund policy, please contact us at:
📧 vitamins@positivedose.co.uk